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Technical support

Technical support
Our trained agents respond to callers and provide the proper level of technical support.
Description

Quality technical support starts with knowledgeable staff efficiently managing your CRM or help desk platform.

  • SHORE draws on a pool of highly skilled, technically accomplished agents with backgrounds in areas such as computer science, engineering and mathematics.
  • Each customer contact is an opportunity to build a relationship. Our commitment to you is the same as our commitment to your customers: expert care, rapid resolution and opportunities to create or realize additional value.
  • Our employee knowledge base is frequently updated to reinforce then compile, record, code results and data from the interviews or surveys.
Outsourcing models
SHORE is one of the only outsourcers to offer innovative delivery models that give clients the flexibility to select their level of involvement – from options to setting up your business to full outsourced management of some or all project components. For all models, you can enjoy reduced costs and increased operational flexibility.
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We provide operations management, quality assurance, technology systems and shared support services.
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We provide staff, assets and support while you control your team's activities and manage performance output.
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We offer a straightforward seat leasing model with a variety of customized service options.
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We set up your contact center operations and transfer ownership to you within an agreed time frame.
Interested? Let’s work together!
Don’t see an outsourcing service suitable for your business needs?
Or not sure which service works best for your company? Contact us today to learn more.

Dynamic outsourcing. Exceptional outcomes.