Components of our model
SHORE’s comprehensive model follows traditional outsourcing solutions, with the following components made available for our clients:
Dedicated areas, technology, high-speed connectivity, Genesys’ omni-channel platform and Segue, our flagship contact centre system.
Expert staff employed by SHORE, fully-trained to be an extension of clients’ local teams, delivering defined business objectives.
Complete operations management, including support, training and quality assurance, with set SLAs and KPIs.
Shared support services
Access to shared resources such as facilities management, recruitment, QA, HR management, payroll and IT support.
Focus on your core processes; leverage our expertise in operations management, quality assurance, technology and shared support.
Get a full range of Contact Centre services including voice, chat and email support
Select from our portfolio of non-voice, back office and knowledge process outsourcing.
Marketing & Technology
Elevate your brand with our team of expert marketing & tech professionals.
Focus on the core processes of your business while we provide the expertise to keep your operations in high gear. With the Comprehensive model, you get:
Turnkey outsourcing solutions
We work closely with you to give immediate access to infrastructure and connectivity–no capital expenditure required.
We deliver excellent results with the right mix of resources, tools and proven processes.
Our expert senior management team engages directly with clients, ensuring a strong partnership.
Leverage complete outsourcing solutions
Start your own fully managed offshore team today.