Components of our model
We provide customisable seat leasing with facilities and managed services.
![Customised office design](https://shoreoutsourcing.com/wp-content/uploads/2018/11/shore-blur-model-assets.jpg)
Customised office design
- Layout planning, interior design and provision of architectural, electrical and mechanical plans
- Procurement and lodgement of building and government permits
- Provision of practical components (e.g. management rooms, workspace, server room, restroom, etc.)
- Transition to client and facility management by SHORE for ongoing support
![Network and IT systems](https://shoreoutsourcing.com/wp-content/uploads/2018/11/shore-blur-model-resources.jpg)
Network and IT systems
- Hardware and software
- Genesys omni-channel platform
- Segue (flagship contact centre system)
- Telco connectivity (e.g. leased lines)
- Ticketing systems
![Shared support services](https://shoreoutsourcing.com/wp-content/uploads/2018/11/shore-blur-model-operations.jpg)
Shared support services
- Workspace management and support services (e.g. security, janitorial, nurses)
- Ramp-up management, sourcing, screening, interviewing, pooling
- Performance management, career planning, benefits advisory, payroll, recognition and rewards, redundancy management
- IT support and issue resolution during standard operation hours
![Strategic services](https://shoreoutsourcing.com/wp-content/uploads/2018/11/shore-blur-model-share.jpg)
Strategic services
- Strategic planning and advisory, improvement of IT environment
- Assistance with the purchase of IT equipment
- Managed and operational services
Services
Focus on your core processes; leverage our expertise in operations management, quality assurance, technology and shared support.
![Contact Centre](https://shoreoutsourcing.com/wp-content/uploads/2018/11/shore-blur-model-contactcenter.jpg)
Contact Centre
Get a full range of Contact Centre services including voice, chat and email support.
![Back Office](https://shoreoutsourcing.com/wp-content/uploads/2018/11/shore-blur-model-backoffice.jpg)
Back Office
Select from our portfolio of non-voice, back office and knowledge process outsourcing.
![Marketing & Tech Services](https://shoreoutsourcing.com/wp-content/uploads/2018/11/shore-blur-model-itpro.jpg)
Marketing & Technology
Elevate your brand with our team of expert marketing & tech professionals.
Benefits
From design and build to managed services and full turn-key solutions, we meet our clients’ requirements by creating a safe work environment that encourages productivity.
![World-class facilities](https://shoreoutsourcing.com/wp-content/uploads/2018/11/shore-blur-model-qstart.jpg)
World-class facilities
Get immediate access to dedicated work areas in modern, creative, secure and strategically-located facilities equipped with complete amenities.
![Expertise and efficiency](https://shoreoutsourcing.com/wp-content/uploads/2018/11/shore-blur-model-opexcellence.jpg)
Expertise and efficiency
See your layout plans, interior design, architectural plans, maintenance requirements executed seamlessly through our expert facilities team.
![Operational control](https://shoreoutsourcing.com/wp-content/uploads/2018/11/shore-blur-model-management.jpg)
Operational control
Select your preferred level of operational involvement as we provide a broad menu of add-on services including network and IT, shared support and strategic solutions.
Interested? Let’s work together!
Get seat leasing with the option for customisable services.