Components of our model
With the Co-Sourcing model, SHORE provides a menu of delivery options:
Dedicated areas, office furniture, hardware, software, high-speed Internet connectivity and redundancy.
Expert staff employed by SHORE, fully-trained to be an extension of clients’ local teams, delivering defined business objectives.
Shared support services
Leverage our expertise in facilities management, recruitment, HR management, payroll and IT support.
Managed services, contact center products like Genesys and Segue, telco and IT upgrades may be provided at extra cost.
Focus on your core processes; leverage our expertise in operations management, quality assurance, technology and shared support.
Get a full range of Contact Centre services including voice, chat and email support
Select from our portfolio of non-voice, back office and knowledge process outsourcing.
Marketing & Technology
Elevate your brand with our team of expert marketing & tech professionals.
The Co-Sourcing model allows you to start outsourcing on your own terms. This means we provide facilities and support while you drive results.
Ownership and control
We enable you to ensure compliance to your company’s best practices. This model also ensures cost management with transparency over employee salary and benefits.
You’ll enjoy the lower overhead expenses associated with offshoring. Lower salaries, cost of benefits and insurance are advantages in the Philippines—even for employees with high skill levels.
We have a solid track record as strong partners to many satisfied clients around the world, who benefit from direct engagement with our senior management team.
We power our contact centres with best-in class technology including Genesys’ leading omni-channel platform and Segue, our in-house contact centre system to ensure positive customer experiences.
Interested? Let’s work together!
Here, you’re always in the driver’s seat.