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Customer service

Customer service
Our agents listen carefully to customers and provide them with the right level of customer support.
Description

SHORE leverages our years of experience, state-of-the-art technology and clients who swear by our excellent customer service.

  • We provide Levels 1 and 2 customer service and CRM.
  • We hire, train and retain topnotch agents to keep the high quality of our customer support services.
  • We work with you to create retention programs designed with your specific customers in mind.

Our aim is for these customers to become brand advocates. We achieve results by using the right CRM techniques and tools to improve response rates, increase order values and develop loyalty programs that maximize revenues and profit.

Outsourcing models
SHORE is one of the only outsourcers to offer innovative delivery models that give clients the flexibility to select their level of involvement – from options to setting up your business to full outsourced management of some or all project components. For all models, you can enjoy reduced costs and increased operational flexibility.
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We provide operations management, quality assurance, technology systems and shared support services.
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We provide staff, assets and support while you control your team's activities and manage performance output.
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We offer a straightforward seat leasing model with a variety of customized service options.
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We set up your contact center operations and transfer ownership to you within an agreed time frame.
Interested? Let’s work together!
Don’t see an outsourcing service suitable for your business needs?
Or not sure which service works best for your company? Contact us today to learn more.

Dynamic outsourcing. Exceptional outcomes.