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Team Leader for Sales (TELCO Account)

Careers
At SHORE, we make employee welfare a priority. Our collaborative work environment, family atmosphere and career development options enable the employees at SHORE to be part of a winning team.
Team Leader for Sales (TELCO Account)
Job Description:
The Team Leader is responsible for managing the day-to-day activities of the agents in Operations by ensuring service delivery is fulfilled
  • Manage the day-to-day activities of one or more unit line functions, as appropriate. Identify issues affecting Debt Collections/Customer Service and resolve them.
  • Supervises operations by doing floor support and serves as secondary point of escalation.
  • Offer people management skills within the team, setting performance standards and proactively ensure all customer contacts/communication – whether internal or external, written or verbal – are handled by the team professionally, efficiently and effectively within agreed time-scales.
  • Ensure all customer grievances are recognized, recorded, acknowledged and resolved efficiently by the team for customer satisfaction/retention and on-time payment of billed revenue.
  • Monitors real time agent productivity and tracks sales. Generate reporting to have real time update on sales
Qualifications
  • Candidate must possess at least a Bachelor’s/College Degree
  • At least 1 year relevant experience in a BPO Setting
  • Strong Sales background, specifically on Business to Business Campaigns
  • Strong Communication Skills.
  • B2B Telco Sales Experience (at least 1 year, ideally Au experience)
  • Strong telesales skills and posses high level of confidence on telephone.
  • Exceptional verbal and written communication skills
  • Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment
  • Sell telecommunications products and services to both individuals and companies.
  • Sell VoIP for corporate technology and communications systems.
  • Ability to manage sensitive and critical client information
  • Should be resilient to problem solving and decision making skills
  • Must display strong adherence to schedule and attendance
  • Telco Sales experience should be end to end (full sales calls, not just opening or closing).
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Dynamic outsourcing. Exceptional outcomes.