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Retail

Retail
We provide solutions for online retail such as sales, card services, back office support and many more.
Description

The online retail and smartphone phenomena have forever changed the traditional concept of the retail industry. These days, customers/consumers are used to purchasing over their computers, tablets and phones. Not only are products sold and bought over the web, but inquiries, complaints and other transactions are likewise carried out outside the brick and mortar mode.

SHORE delivers its seamless customer service to clients in the retail industry. Among the many services we deliver are the following: sales for business-to-customer (B2C) and business-to-business (B2B); store support; card services; back office support; warranty; collections; technical support, and many others.

Outsourcing models
SHORE is one of the only outsourcers to offer innovative delivery models that give clients the flexibility to select their level of involvement – from options to setting up your business to full outsourced management of some or all project components. For all models, you can enjoy reduced costs and increased operational flexibility.
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We provide operations management, quality assurance, technology systems and shared support services.
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We provide staff, assets and support while you control your team's activities and manage performance output.
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We offer a straightforward seat leasing model with a variety of customized service options.
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We set up your contact center operations and transfer ownership to you within an agreed time frame.
Interested? Let’s work together!
Don’t see an outsourcing service suitable for your business needs?
Or not sure which service works best for your company? Contact us today to learn more.

Dynamic outsourcing. Exceptional outcomes.