As Operations Director, Ferdie is responsible for Philippine-based clients. He has worked in the BPO industry in resource planning, workforce management (WFM) and data analytics. He was key in maximizing manpower efficiency for major inbound programs across domestic and international accounts.
Before SHORE, Ferdie handled progressive resource planning and WFM roles for Rainmaker Asia for 10 years. He had also been involved in manufacturing process control and production planning in the electronics and semiconductor industries.
Ferdie has an Industrial Engineering (IE) degree from Mapua Institute of Technology and MS IE units from the University of the Philippines, Diliman.