+61 3 9021 3444
+1 800 668 0123Components of our model
We provide customisable seat leasing with facilities and managed services.
Customised office design
- Layout planning, interior design and provision of architectural, electrical and mechanical plans
- Procurement and lodgement of building and government permits
- Provision of practical components (e.g. management rooms, workspace, server room, restroom, etc.)
- Transition to client and facility management by SHORE for ongoing support
Network and IT systems
- Hardware and software
- Genesys omni-channel platform
- Segue (flagship contact centre system)
- Telco connectivity (e.g. leased lines)
- Ticketing systems
Shared support services
- Workspace management and support services (e.g. security, janitorial, nurses)
- Ramp-up management, sourcing, screening, interviewing, pooling
- Performance management, career planning, benefits advisory, payroll, recognition and rewards, redundancy management
- IT support and issue resolution during standard operation hours
Strategic services
- Strategic planning and advisory, improvement of IT environment
- Assistance with the purchase of IT equipment
- Managed and operational services
Services
Focus on your core processes; leverage our expertise in operations management, quality assurance, technology and shared support.
Contact Centre
Get a full range of Contact Centre services including voice, chat and email support.
Back Office
Select from our portfolio of non-voice, back office and knowledge process outsourcing.
Marketing & Technology
Elevate your brand with our team of expert marketing & tech professionals.
Benefits
From design and build to managed services and full turn-key solutions, we meet our clients’ requirements by creating a safe work environment that encourages productivity.
World-class facilities
Get immediate access to dedicated work areas in modern, creative, secure and strategically-located facilities equipped with complete amenities.
Expertise and efficiency
See your layout plans, interior design, architectural plans, maintenance requirements executed seamlessly through our expert facilities team.
Operational control
Select your preferred level of operational involvement as we provide a broad menu of add-on services including network and IT, shared support and strategic solutions.
Interested? Let’s work together!
Get seat leasing with the option for customisable services.
