Comprehensive Outsourcing

Drive results with a fully-managed outsourced team of operations management, facilities, technology and support pros.

Components of our model

SHORE’s comprehensive model follows traditional outsourcing solutions, with the following components made available for our clients:

Assets

Dedicated areas, technology, high-speed connectivity, Genesys’ omni-channel platform and Segue, our flagship contact centre system.

Resources

Expert staff employed by SHORE, fully-trained to be an extension of clients’ local teams, delivering defined business objectives.

Operations management

Complete operations management, including support, training and quality assurance, with set SLAs and KPIs.

Shared support services

Access to shared resources such as facilities management, recruitment, QA, HR management, payroll and IT support.

Services

Focus on your core processes; leverage our expertise in operations management, quality assurance, technology and shared support.

Contact Centre

Get a full range of Contact Centre services including voice, chat and email support

Back Office

Select from our portfolio of non-voice, back office and knowledge process outsourcing.

Marketing & Technology

Elevate your brand with our team of expert marketing & tech professionals.

Benefits

Focus on the core processes of your business while we provide the expertise to keep your operations in high gear. With the Comprehensive model, you get:

Turnkey outsourcing solutions

We work closely with you to give immediate access to infrastructure and connectivity–no capital expenditure required.

Operational excellence

We deliver excellent results with the right mix of resources, tools and proven processes.

Management experience

Our expert senior management team engages directly with clients, ensuring a strong partnership.

Leverage complete outsourcing solutions

Start your own fully managed offshore team today.

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