Customer Service Representative

Be the best like no one ever was. Catch them is your real test. Train them is your cause.
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Position Overview

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Responsibilities

  • Provide after-sale support, responding to email and telephone inquiries and complaints using company scripts and procedures
  • Responsible for taking new orders via email and phone
  • Support and resolve product or service problems by clarifying the customer’s inquiry or complaint; determine the cause of the problem;
  • Selects and explains the best solution to solve the problem; follow up to ensure resolutions increasing customer satisfaction
  • Learn more about the products so that you can answer the product and service questions; suggesting and advising Clients about other products and services
  • Providing feedback to Team Leaders where required

Qualifications

Skills
  • Preferably 1-4 Yrs experience specialized in Customer Service or equivalent.
  • 1 year of working experience in handling Email Support Account
  • Experience in assisting customers for an Online Retail Account (e.g. eBay / Amazon)
  • Strong communication skills and like to interact with people
  • Exceptionally passionate writer communicating through email.
  • Complaint handling voice skills for outbound calling
  • Strong attention to detail to critically address concerns and like to improve organizational procedures
  • Can multi-task and resolve issues during challenging times and in a fast – paced environment
  • Excellent problem solving skills and the ability to make decisions quickly with escalated scenarios
  • Positive attitude, flexible and reliable

Education

  • Candidate must possess Bachelor’s/College Degree in any field

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