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Upsell & cross-sell

Upsell & cross-sell
Our agents offer existing customers other services and products that lead to customer retention.
Description

Our agents’ expert ability to cross-sell/up-sell to your existing customer base provides a strategic complement to our customer and technical support capabilities.

  • Our agents provide a true customer-focused approach, listening carefully to what the customer requires, then describe and offer more than the customer asks about.
  • This win-win formula results in increased customer satisfaction and client revenue, and has enabled SHORE to deliver double our competitors’ conversion rates.

Now choose the outsourcing delivery model that suits this service and your requirements.

Outsourcing models
SHORE is one of the only outsourcers to offer innovative delivery models that give clients the flexibility to select their level of involvement – from options to setting up your business to full outsourced management of some or all project components. For all models, you can enjoy reduced costs and increased operational flexibility.
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We provide operations management, quality assurance, technology systems and shared support services.
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We provide staff, assets and support while you control your team's activities and manage performance output.
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We offer a straightforward seat leasing model with a variety of customized service options.
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We set up your contact center operations and transfer ownership to you within an agreed time frame.
Interested? Let’s work together!
Don’t see an outsourcing service suitable for your business needs?
Or not sure which service works best for your company? Contact us today to learn more.

Dynamic outsourcing. Exceptional outcomes.