Co-Sourcing

Get staff, assets and support from SHORE as you take control of your team's day-to-day activities.
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Components of our model

With the Co-Sourcing model, SHORE provides a menu of delivery options:

Assets

Assets

Dedicated areas, office furniture, hardware, software, high-speed Internet connectivity and redundancy.

Resources

Resources

Expert staff employed by SHORE, fully-trained to be an extension of clients’ local teams, delivering defined business objectives.

Shared support services

Shared support services

Leverage our expertise in facilities management, recruitment, HR management, payroll and IT support.

Optional services

Optional services

Managed services, contact center products like Genesys and Segue, telco and IT upgrades may be provided at extra cost.

Services

Focus on your core processes; leverage our expertise in operations management, quality assurance, technology and shared support.

Contact Centre

Contact Centre

Get a full range of Contact Centre services including voice, chat and email support

Back Office

Back Office

Select from our portfolio of non-voice, back office and knowledge process outsourcing.

Marketing & technology

Marketing & Technology

Elevate your brand with our team of expert marketing & tech professionals.

Benefits

The Co-Sourcing model allows you to start outsourcing on your own terms. This means we provide facilities and support while you drive results.

Ownership and control

Ownership and control

We enable you to ensure compliance to your company’s best practices. This model also ensures cost management with transparency over employee salary and benefits.

Reduced costs

Reduced costs

You’ll enjoy the lower overhead expenses associated with offshoring. Lower salaries, cost of benefits and insurance are advantages in the Philippines—even for employees with high skill levels.

Management experience

Management experience

We have a solid track record as strong partners to many satisfied clients around the world, who benefit from direct engagement with our senior management team.

Advanced technology

Advanced technology

We power our contact centres with best-in class technology including Genesys’ leading omni-channel platform and Segue, our in-house contact centre system to ensure positive customer experiences.

Interested? Let’s work together!

 

Here, you’re always in the driver’s seat.