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Co-Sourcing

Co-Sourcing

Our Co-Sourcing model leverages the strength of traditional outsourcing and incorporates client-specific responsibilities. This means that we provide support, while you drive results. This innovative approach enables you to establish your own teams in the Philippines so that we legally employ and support your staff, working for you exclusively from our offices, yet enable you to maintain control of the teams’ day-to-day activities. You also define and monitor your own KPIs, enabling you to control output.

Components of our model

With the Co-Sourcing model, we provide assets and shared support services while the client takes on full operational management:

Assets

Including dedicated work area (with a number of premium locations across Metro Manila, SHORE offers many choices for client segregation, including customized fit-outs for larger clients), office furniture, hardware, software, high-speed Internet connectivity and redundancy.

Resources

May be either client or SHORE employees (compensation and benefits are fully transparent to clients).

Shared Support Services

Facilities management, recruitment, HR management, payroll and IT support.

Optional Services

SHORE’s managed services, flagship CRM contact center product, SHORE Connect, telco and IT upgrades may be provided at extra cost.

Services
Our extensive scope of outsourcing services leverages our access to a very large and highly skilled talent pool in the contact center, BPO and IT service areas. We excel in and offer three major service areas that have benefited clients from a variety of industries, including telco, technology, healthcare, energy, retail, food and beverage, financial services.
Contact Center Services
We collaborate closely with you to craft a campaign that promotes your brand, increases revenues and customer satisfaction.
BPO Services
We offer a wide array of non-voice capabilities to enable you to focus on your core business and reduce operational costs.
IT and Professional Services
We deliver high touch, high focus technology solutions to enable business efficiencies and deliver quality results.
Benefits
Maintenance of ownership and control
We enable clients to control their day-to-day activities, ensuring their own compliance to their company best practices. The commercial model also ensures cost management due to transparency in salary and benefits.
Reduced and controlled costs
Our clients who offshore their staffing to the SHORE enjoy lower costs due to the work force\'s lower salaries, cost of benefits and insurance — even for employees with high skill levels. We enable clients to save on overhead costs associated with housing and supporting staff locally, as well as on assets and facilities.
Increased operational flexibility
We quickly deploy and mobilize clients’ staff requirements to accommodate growth and maintain continuity. Other benefits are reduced operational expenses and risk mitigation on employee settlements. Clients also enjoy the flexibility and option of integrating our SHORE Connect system with their IT infrastructure.
Pricing
Assets
Dedicated work area, utilities, hardware & software, internet connectivity
Resources
Dedicated Filipino staff, employment compensation and benefits
Operations management
Management support and quality assurance of day-to-day operations
Shared support services
Recruitment, HR/Payroll, finance, legal, facilities
Interested? Let’s work together!
Don’t see an outsourcing service suitable for your business needs?
Or not sure which service works best for your company? Contact us today to learn more.

Dynamic outsourcing. Exceptional outcomes.