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Build-Operate-Transfer

Build-Operate-Transfer

Either of the three models – Comprehensive Outsourcing, Co-Sourcing and Facilities Outsourcing – can be the starting point for you to leverage our capabilities to set up offshore operations in the Philippines. Choosing any of these delivery models eliminates or minimizes the need for due diligence, costs and lock-in contracts required with your own Philippine entity. However, if you envision owning and controlling the offshore entity in the future, our Build-Operate-Transfer model is the option for you.

Components of our model

With the BOT model, you can leverage our expertise and experience in delivering solutions which include:

Assets

Dedicated work areas, office equipment, furniture, hardware, software, high-speed Internet connectivity and SHORE Connect, the flagship contact center system.

Resources

Staff is employed by SHORE to deliver clients’ business objectives.

Operations and quality management

Management support, training and quality assurance of day-to-day operations, SLAs and KPIs.

Shared support services

Facilities management recruitment, HR management, payroll and IT support.

Services
Our extensive scope of outsourcing services leverages our access to a very large and highly skilled talent pool in the contact center, BPO and IT service areas. We excel in and offer three major service areas that have benefited clients from a variety of industries, including telco, technology, healthcare, energy, retail, food and beverage, financial services.
Contact Center Services
We collaborate closely with you to craft a campaign that promotes your brand, increases revenues and customer satisfaction.
BPO Services
We offer a wide array of non-voice capabilities to enable you to focus on your core business and reduce operational costs.
IT and Professional Services
We deliver high touch, high focus technology solutions to enable business efficiencies and deliver quality results.
Benefits
Reduced risk of start-up
By leveraging any of the our outsourcing models, you gain benefits in cost savings, enhanced efficiencies, focus on core business and operational flexibility. With the BOT model, you also avoid the risks from starting and operating your own organization in a foreign land and only take over when you are good and ready.
Leverage SHORE expertise and experience
The period following turnover can be a time you can bolster your capabilities and save on your capital investment. Even after your transfer to the new corporation, you may choose to use any of our services and/or facilities. This may be an extended period to strengthen your capabilities without operations suffering.
Phased deployment of operations
You can operate your own Philippine corporation only when you’re ready to take over. You can experiment, observe and learn from the operations of your business in the Philippines until you’re fully prepared to take over and have your own Philippine company. You’re under no pressure to make the big move until you are ready.
Pricing
Assets
Dedicated work area, utilities, hardware & software, internet connectivity
Resources
Dedicated Filipino staff, employment compensation and benefits
Operations management
Management support and quality assurance of day-to-day operations
Shared support services
Recruitment, HR/Payroll, finance, legal, facilities
Interested? Let’s work together!
Don’t see an outsourcing service suitable for your business needs?
Or not sure which service works best for your company? Contact us today to learn more.

Dynamic outsourcing. Exceptional outcomes.