Inbound Sales Representative

At SHORE, we make employee welfare a priority. Our collaborative work environment, family atmosphere and career development options enable the employees at SHORE to be part of a winning team.
Inbound Sales Representative
Job Description:
  • Receives and handles Inbound Sales Calls
  • Makes every attempt, using the prescribed sales techniques and call flow to close every sale
  • Updates Customer Record Management database
  • Responds to customer inquiries that go beyond typical scripted responses
  • Handles inquiries with complete knowledge of product/service or appropriately researches information and/or makes proper referrals
  • Provides immediate feedback to customers problems/concerns using proper telephone etiquette
  • Attends scheduled meetings as required by the Sales Team Supervisor
  • Assists supervisor with coaching and development for new sales consultants or low performers to increase productivity and performance
  • Participates in team briefings
  • Makes attempts to resolve issues and deescalate issues from irate or dissatisfied customers
  • Assumes responsibility for producing desired performance results
  • Supports Sales Team Supervisor with reporting requirements.
  • Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
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Dynamic outsourcing. Exceptional outcomes.