Array
(
)
1	

Customer Service Representative for TheNile.com.au

Careers
At SHORE, we make employee welfare a priority. Our collaborative work environment, family atmosphere and career development options enable the employees at SHORE to be part of a winning team.
Customer Service Representative for TheNile.com.au

Responsibilities:

  • Provide after-sale support, responding to email and telephone inquiries and complaints using company scripts and procedures
  • Responsible for taking new orders via email and phone
  • Support and resolve product or service problems by clarifying the customer’s inquiry or complaint; determine the cause of the problem; selects and explains the best solution to solve the problem; follow up to ensure resolutions increasing customer satisfaction
  • Learn more about the products so that you can answer the product and service questions; suggesting and advising Clients about other products and services
  • Support and resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem; selects and explains the best solution to solve the problem; follow up to ensure resolutions increasing customer satisfaction.
  • Providing feedback to Team Leaders where required

Qualifications:

Skills:

  • Preferably 1-4 Yrs experience specialized in Customer Service or equivalent.
  • 1 year of working experience in handling Email Support Account
  • Experience in assisting customers for an Online Retail Account (e.g. eBay / Amazon)
  • Strong communication skills and like to interact with people
  • Exceptionally passionate writer communicating through email.
  • Complaint handling voice skills for outbound calling
  • Strong attention to detail to critically address concerns and like to improve organizational procedures
  • Can multi-task and resolve issues during challenging times and in a fast – paced environment
  • Excellent problem solving skills and the ability to make decisions quickly with escalated scenarios
  • Positive attitude, flexible and reliable

Education:

  • Candidate must possess Bachelor’s/College Degree in any field
Upload CV
Upload CV ( doc|docx|pdf )

Dynamic outsourcing. Exceptional outcomes.