The Philippines is one of the major players in the healthcare industry. SHORE offers these advantages to the industry: highly-proficient English-speaking specialists, superior telecommunications infrastructure and economical business solutions. Healthcare industry participants are hospitals, health maintenance organizations (HMOs), patient support and adherence companies, patients, HMO members, government health institutions, etc. The organizations require service centers to field calls and also require much back office administration and processing.
SHORE delivers customized solutions including medical transcription; claim inquiries and status; eligibility, benefits, and enrollment confirmation; inbound and outbound customer sales and service; and a myriad of back office operations such as accounting, cost posting and application, HR processing, and data entry and verification processes