Australian buyers prefer to shop online for four major reasons: better rates, easier product comparisons, more choices and convenience. According to a study, these compelling factors saw the number of parcels generated by an online transaction increase by an average of 16% per shopper within a year.
Amid the shifting future of retail, having the capability to deliver non-stop customer service remains a top priority. To keep up with growing customer expectations and demands, budding online retailers need to find ways to achieve this, while staying lean and keeping costs down. With this in mind, embracing a combination of cost-efficient offshore talent sourcing and automation emerges as one of the best moves to provide 24×7 customer service.
Discover the smart, lean offshore solutions we’ve tailored for Australian start-ups, SMEs and enterprises. Chat with us at the 10th Online Retailer Expo & Conference from 25-26 July at International Convention Centre (ICC) Sydney, Darling Harbour (Booth 1214).