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About us

About us
History

SHORE Solutions was established in 2005 as a consulting business for companies wanting to offshore components of their organizations. Building on our core skill of contact center management, we offered voice and BPO services in 2010.

SHORE is a provider of outsourcing services with a difference – we’re recognized as being highly client-focused and operationally excellent. We serve global clients with requirements for Contact Center (e.g. inbound and outbound), BPO (e.g. back office support, HCM, KPO), IT and Professional Services (e.g. application and web development, search engine optimization, staff augmentation, ERP and cloud-based solutions).

We deliver our services through a flexible range of outsourcing models – from comprehensive solutions that incorporate operations management and quality assurance; to co-sourcing solutions that enable clients to control day-to-day activities; and straightforward facilities outsourcing. Our clients benefit from fully customizable models backed by our solid suite of shared support services including facilities management, recruitment, HR, finance and IT support.

SHORE became a part of Acquire BPO in November 2014 after a 100% acquisition. The combined entities now provide a full suite of outsourcing operations for major corporations across Asia, Australia, the United Kingdom and the United States, with approximately 7,000 employees across 12 locations.

 

Company culture

  • G
    Good Governance
    We conduct our work ethically, applying best practices compliant with international standards and metrics agreed with our clients.
  • R
    Respect of self and others
    We accord respect to our clients and co-workers, behaving professionally in the workplace at all times.
  • E
    Excellence
    We value excellence in all we do, striving for quality and continues improvement in all aspects of our business.
  • A
    Accountability
    We deliver the best possible service to clients and commit to resolving ideas for improvement.
  • T
    Teamwork
    We promote a climate of trust, spirited involvement, cooperation and open communication that acknowledges team members’ contributions to company objectives.
Mission
To grow steadily and profitably through operational excellence in the outsourcing industry. We will achieve this by delivering value: to clients through dynamic solutions that result in exceptional business outcomes and enhanced customer satisfaction; and to employees through an inspiring work environment that encourages collaboration and productivity.
Vision
To become the foremost global provider of tailored outsourcing solutions distinguished by a high-touch, high-focus approach and a growing list of referenceable clients.

Dynamic outsourcing. Exceptional outcomes.