The global healthcare industry has evolved significantly in the last decade. The industry has grown just as healthcare costs have been growing exponentially, spurring the drive to reduce these costs while still providing quality care. In the past, only certain services, such as billing and customer relationship management (CRM), were outsourced. Increasingly, whole healthcare information management systems have been outsourced, not just by large organizations, but even by medium-sized organizations.
According to the report, “Healthcare IT Outsourcing Market: Global Forecast to 2018,” the global HCIT market is forecast to increase at a compound annual growth rate (CAGR) of 7.6% over five years, increasing from approximately 35 billion dollars at the start of 2013, to jump to 50.4 billion dollars by 2018.
Aside from the need to reduce costs, the healthcare industry has been looking for innovative business solutions to cope with interoperability, consumers’ and patients’ increasing demands for better service and convenience, and huge volumes of records. Healthcare companies seek a partner who can provide flexible, high quality and economical services.
SHORE Solutions has extensive experience in the healthcare industry. Our clients benefit from our skilled English-speaking workforce, cost-effective solutions and solid telecommunications infrastructure. They may require us to field calls or do back office administration and processing. Our extensive scope of customized outsourcing services leverages our access to a large and highly skilled talent pool in service areas ranging from contact center and business process outsourcing (BPO) services to IT and professional services.
One of SHORE’s satisfied healthcare clients is a world leader in designing and implementing patient support and adherence programs and tools. SHORE provides user administration and problem resolution for this client’s critical patient support programs. SHORE offers healthcare companies the value differentiators of agility, bespoke solutions and industry and management experience. For our healthcare clients, SHORE’s adherence to strict compliance standards and policies enables us to consistently achieve high overall satisfaction scores.
To download a copy of SHORE’s outsourcing participation in the healthcare industry, please click on this link.