When most people think about the outsourcing industry, they are actually referring to comprehensive outsourcing services. This is because comprehensive outsourcing is the traditional model of offshoring these services that has come to represent what outsourcing is to the world. Comprehensive outsourcing is no longer the only model since the outsourcing industry is dynamic, fast-paced, and highly competitive so that it has greatly evolved over time.
As the term comprehensive connotes, when a company opts for this type of outsourcing services, the company is having the provider handle the entire scope of engagement, ranging from operations management to quality control to human resources (recruitment, training, performance management, compensation and benefits) to information technology support to finance and accounting. The preceding services are commonly referred to as shared support services. The comprehensive provider will drive results with a dedicated staff working on the contracting company’s behalf from the provider’s offices, using the provider’s facilities, infrastructure, hardware, software, furniture and equipment, in implementing and controlling day-to-day activities through the complete outsourcing method.
Comprehensive outsourcing may be taken for almost any component of the business that the company wishes to completely outsource. It could be call center or voice services, business process outsourcing (BPO) or nonvoice services, or professional services, and any of the services under these major categories.
Many companies choose to completely outsource for many reasons, including the following:
- Fast implementation of operations. Since the outsourcing provider manages the company’s operations, it can execute efficiently and within a brief period using its experience and the expertise. The company can expect a seamless, worry-free transition of its services to the provider’s offshore team.
- Lower cost operations. Companies outsourcing to provider companies save on not having to make capital expenditures. Savings also come from the lower priced manpower, cost of living, rental rates, and many more.
- Business can focus on its core processes. Most companies prefer to outsource services that are time-consuming and resource-intensive. Since the outsourcing provider will be managing those segments, ensuring business outcomes based on the company’s specific requirements, the company can direct its precious management attention on its core processes.
- Assured collaboration and quality management. The company doesn’t lose control over its own operations because the outsourcing provider regularly collaborates with the company, allowing flexibility and adaptation to changing needs. Moreover, quality assurance is implemented throughout the operations with business goals, service levels, key performance indicators (KPIs) and other performance metrics identified and monitored for each campaign.