Zeno Ronald Abenoja, Bangko Sentral ng Pilipinas’ (BSP’s) director for economic research, projects that the business process outsourcing (BPO) industry will see a 15% increase in 2013 and 2014 from US$11.6 billion in 2012 export receipts. Export receipts for the BPO industry are based on providers’ business with foreign firms. Abenoja also said at a recent BSP briefing that the increase was due to the shift from traditional voice services to a mixture of voice and non-voice services, including financial and non-financial offerings in animation, transcription, and many more. The government’s support in the form of tax breaks and technical training is an incentive to foreign companies to outsource work to the Philippines.
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