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Australia BPO industry faces competition from Philippines and India providers

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Australia BPO industry faces competition from Philippines and India providers
SHORE Official
by SHORE Official
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Australia’s business process outsourcing (BPO) industry has been growing steadily in the past five years and is expected to continue growing in the next five years. However, industry leaders such as IBM A/NZ Holdings Pty Limited, Chandler Macleod Group, Salmat Limited and PricewaterhouseCoopers face heavy competition in country from smaller players, from companies’ in-house operations, and from offshoring giants such as Philippines and India.

IBISWorld industry analyst Ryan Lin says call center operations will continue to be offshored and countries like India are beefing up their technological expertise to capture the IT services and related BPO markets.

Read more at: http://www.digitaljournal.com

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